Privacy Policy

Privacy and Data Protection

Our Privacy Policy is intended to inform you about our practices concerning the collection, use and disclosure of information that you may provide through the Count S W Ltd (CSWL) website. Whenever you use this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Ways that we collect information

Some areas of the site require you to actively submit information in order for you to benefit from specific features (i.e. our range of online services). You will be informed at each information collection point what information is required and what information is optional. Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc.). We only collect such information when you choose to supply it to us.

Disclosure

Except as otherwise stated, we may use information you provide via this site to improve the content, to customise the site to your preferences, to communicate information to you (if you have requested it), for internal marketing and research purposes, and for the purposes specified in this Privacy Policy.

We do not disclose any information you provide via the site to any third parties or other government departments except where:

  • Such disclosures are necessary to fulfill our service obligations to you in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy.
  • Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).
  • You give us permission to do so.

Confidentiality and Security

CSWL has a legal duty to protect the confidentiality of client information. We take all appropriate steps to protect any information you submit via our website, both online and offline, in accordance with legislation such as the Data Protection Act 1998.

We take all reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We use current technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.

Monitoring of e-mail

We may monitor e-mail communications with CSWL (this includes any CSWL member of staff). Any such monitoring will take place in accordance with the law.

Sharing of Information

Any information you submit via our website will only be shared in accordance with the law.

Registration

The CSWL website allows the sending of tax return information to CWSL via the Internet. You will also be asked to provide contact information (such as an e-mail address), which we will use to let you know about the services on our website and to respond to your questions about the services. Once you have provided your information, we will send a welcoming e-mail detailing the services currently available and any plans to offer new services. We may send further e-mails to announce the availability of new services.

Cookies

A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. On our website, we use cookies to track users' progress through the site, allowing us to make improvements based on usage data. The information in a cookie does not contain any personally identifiable information you submit to our site. Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.

Web Statistics

We use log files generated by our web servers to analyse site use but the files do not identify any personal information. Log file analysis helps us to recognise usage patterns on our website and to make improvements to our service.

Log Files

Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.

An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so that you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer).

We use your IP address to diagnose problems with our server, determine the fastest route for your computer to use in connecting to our site, and to oversee and improve the site.

Correction/Updating Personal Information

We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site. You have a right to ask to see details of any personal information that we hold about you. If you wish to do so please contact our Data Protection Officer at

Notification of Changes to Policy

We will advertise details of any changes to our Privacy Policy on the website to help make sure you are always aware of the information we collect, how it is used, and in what circumstances, if any, we share it with other parties. This Privacy Policy was last updated August 2010.